The Business System Analyst - Sales is responsible for supporting all the systems and process needs of specific user groups within Zones. The position focuses on developing a complete understanding of the end-users’ business needs and designing system solutions to effectively support those processes. The BSA serves as the primary liaison between the business users and the IT teams.

Who You Are:

You possess intellectual curiosity, out-of-the-box thinking, strong problem-solving skills, excellent communication skills, and the ability to work/influence across multiple stakeholder groups. 

You Possess: 

• Strong working knowledge of the sales team’s systems and processes
• Required 5+ years of experience in business systems analysis, systems functional analysis, and creation of business requirements documentation
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Ability to manage multiple projects, users, systems, and deadlines
• Team player
• Proactive problem solver
• Experience with Microsoft Dynamics CRM/CE platforms

You Will Be Responsible For:

• Creating and maintaining constructive, positive partnerships between Information Technology and Sales
• Developing and documenting business requirements and functional specifications by aligning with business partners to understand requirements and work processes within Sales.
• Identifying and defining test cases and test scenarios related to Sales systems and processes
• Assisting with training on new projects or applications
• Fully understanding the business processes of users within Sales, including shadowing business users to understand the how, what, and why of their processes
• Conducting recurring reviews with key business leaders to ensure alignment between Information Technology and Sales on key deliverables
• Providing product ownership for application development/enhancements/fixes requested by an assigned business area, including documenting application functionalities, and providing a consultative overview and guidance
• Managing and resolving support issues and escalations as assigned by partnering with the first level Application Support team and monitoring the App Support queue
• Working with business groups as production issues are escalated

EDUCATION/CERTIFICATION:

Bachelor’s degree in computer science or other relevant degree

Zones offer a comprehensive Benefits package Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouses & children, life insurance, Gratuity, and EOBI. We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture.At Zones, work is more than a job –with an exciting career with a global team who are client-centric, has a passion for tech, and embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!