Overview

If you have flown on a domestic or international airline, you have most likely had contact with an airline ticketing officer. This person is your first human contact with the airlines before boarding a flight. This position in the airline industry can be considered entry level with an emphasis on previous customer service experience.

Requirements

Airline ticketing officers handle ticket sales for airlines. Ticketing agents are expected to be clean and neat in appearance in accordance with airline standards. Airlines often issue employees uniforms and badges for security purposes. Good communication skills are also important since the ticketing agent will deal with customers in every aspect of the position.

Education

The only preliminary education for an airline ticketing agent is a high school diploma. Airlines have their own training facilities that usually consist of a week or two of classroom training followed by on-the-job training by shadowing an experienced ticketing agent. New agents begin by handling luggage and work up to handling seating assignments, completing ticket forms and reserving tickets for passengers.

Experience

Extensive customer service experience in a previous retail job or some type of sales position is a good starting place to gain the experience needed to work as an airline ticketing agent. Basic computer and typing skills are also needed navigate the ticketing system.

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Considerations

Airline ticketing agents must be able to work varying shifts since airline ticket facilities are 24-hour businesses. You must be able to work shifts that include days, nights, holidays, weekends and sometimes overtime hours.