| Job Title: |
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General Banking Officer-Services (Experienced) |
| Category: |
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Accounts |
| Job For: |
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Student/Alumni |
| Total Positions: |
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35+ |
| Job Location: |
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Islamabad, Faisalabad, Gujranwala, Hyderabad, Karachi, Lahore, Mardan, Multan, Peshawar, Quetta, Rawalpindi, Sargodha, Sialkot, Sukkur, Abbottabad, Attock, Bahawalpur, Chakwal, Dera Ghazi Khan, Gujrat, Jhang, Kohat, Larkana, Muzaffarabad, Nawab Shah, Rahimyar khan, Sahiwal, Sheikhupura, Vehari, Mian Walli, Swat, Makran, Jehlum |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Career Level: |
|
Officer |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
May 17, 2015 |
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| Job Description: |
| MCB is home to an exclusive group of committed and dedicated individuals. Who with their hard work, honesty, innovation and teamwork, contribute towards our success. We require qualified and motivational professionals whose work ethic is based on hard work and diligence, to fill the position of GBO Services. Brief Job Description of GBO Services:- The primary responsibility is to meet high standards of external and internal customer service by ensuring process standardization, timely service, inculcation of customer-centric culture and strong operational controls in accordance with the high standards of service quality of the bank. GBO Services are to:
- Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
- Ensure audit rating of the branch is maintained and to liaise with all stakeholders to resolve any highlighted objections/observations within specified TAT.
- Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
- Adhere to Service Protocols and Service Management Program to achieve the goal of customer satisfaction which is also the organizations prime objective.
- Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.
- Floor management including proper queue management, cleanliness overall appearance of the branch as per house keeping guidelines to ensure an excellent environment of the branch.
Note:-
- Please carefully provide updated contact details i.e. Name address, phone No, and email address etc. for future correspondence.
- Keep visiting your email Inbox/MCB website for further updates
Important Note:-
Only short listed candidates will be intimated through invitation letters / SMS / e-mail for the written test. Details of the short listed candidates for test/interviews will also be available on MCB NTS website. The onus lies with the candidates to check whether they have been short listed for the test in case non-receipt of invitation letters / SMS / e-mail. |
| Required Skills: |
| Bank Management |
| Company Information |
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Company Name: MCB Bank Limited
Company Description:
MCB Bank Limited, with more than 60 years of experience as one of the leading banks in Pakistan, was incorporated on July 9 in 1947. The bank has journeyed remarkable tenure of more than half a century of competitively edged and well positioned heights of success by deploying quality banking, heads on technological developments, professionally leading management and prudent and ethical work methodologies. MCB was nationalized along with other private banks in 1974 as part of Government of Pakistan's economic reform movement and was later privatized to Nishat Group lead consortium in 1991.
Since privatization, MCB's growth has been phenomenal. Today, MCB in one of the largest foreign banks in Sri Lanka, the first bank in Pakistan to launch Global Depository Receipts (GDR) in 2006, has strategic foreign partnership with Maybank of Malaysia which holds 20% shares in MCB through its wholly owned subsidiary Mayban International Trust (Labuan) Berhad since 2008, has international indirect regional presence in Dubai (UAE), Bahrain, Azerbaijan, Hong Kong and Sri Lanka and serving through a domestic network of over 1,130 branches and 600 ATMs across Pakistan with a customer base of 4.5 million (apprx.)
MCB is reputed as one of the most sound financial institution and as one of the leading banks in Pakistan with a deposit base of PKR. 462 bln (apprx.) and total assets of PKR 605 bln (apprx.). The bank is versed as one of the oldest and most responsible banks in Pakistan and has played pivotal role in representing the country on global platforms while being one of the few institutions that are recognised and traded in the international market.
The bank has also been acknowledged though prestigious recognition and awards by Euromoney, MMT, Asia Money, SAFA (SAARC), The Asset and The Asian Banker.
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