The IT Support Officer role is responsible for supporting all aspects of the IT systems and services. Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the firm’s strategic plan & IT plan. 

Key Responsibility Areas:

• Installing and configuring computer hardware operating systems and applications. 
• Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations as required. 
• Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions. 
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.