Responsibilities:
1- Diagnose, troubleshoot, and resolve issues
2- Responding to technical support tickets.
3- Proposing simple and effective solutions.
4- Ensure proper logging of all issues.
5- Provide accurate feedback to customers promptly.
6- Prepare accurate reports promptly
7- Keep track of users’ system issues until they are resolved by adhering to the agreed timelines.
Requirements:
1- Critical thinker
2- Customer focused attitude
3- Excellent communication skills
4- Good technical knowledge
5- Prior experience working with customers from North America, Europe or Asia Pacific providing
support or training for a technology-based product
6- Flexibility in work hours to align with the customers day time
7- Engineering background is preferred but not required